20+ years experienced, customer service-driven Infrastructure Engineer and Helpdesk Analyst, skilled in workflow development, systems integration, and large-scale support.

Familiar with a wide variety of enterprise and personal software and hardware and their installation, maintenance, support, and recovery (see Skills list).

A self-directed worker and learner, an empathetic communicator, team-leader, and trainer, and a methodical, creative problem-solver with a talent for organization and efficiency for profitability.