As a business service organization, Empire Collection Agency helps businesses to collect on delinquent accounts from client entities. The company accepts accounts from all over the United States and beyond, and in doing so offers an advantage over collection groups with a local or regional focus. Whereas these companies often have a significantly lower recovery rate when debtors are located in other states, Empire Collection Agency draws on a geographically diverse network of attorneys and other professionals to find and pursue debtors.

Empire Collection Agency offers services to clients in a broad range of industries, including utilities and health care. Its dedicated medical collections department combines specialized experience with an in-depth knowledge of the Health Insurance Portability and Accountability Act (HIPAA), to which all of its relevant activity complies. Furthermore, regardless of industry, the company focuses on preserving relationships with client customers, particularly when working with small businesses and in industries that depend on customer loyalty.

This focus also serves as a key part of the company's work with promissory notes and loans in default. Working respectfully with debtors and yet dedicated to securing compete repayment of funds owed, the company works to establish the client entity as a priority for repayment. Such dedication reflects the company's commitment to its clients' interests, and to each client's short-term and long-term financial success.