A diversely experienced professional, James Ladd most recently served in customer retention as an escalation manager with YURZ, formerly operational as Linktech International, near Portland, Oregon. He worked with escalated customers in resolving refund cases and negotiating settlements while evaluating the company’s processes in managing customer escalation. Effective in developing new standards for these processes, James Ladd of Portland also leveraged his service experience to assist associates in working with customer escalation situations.

Mr. Ladd assumed this role following three years as a customer service representative in the company’s Retention Department, where he created and implemented strategies to retain customers seeking to cancel service. He comes to his customer service work with related experience in the insurance industry, having served as an agent, a producer, and a claims adjuster. Also experienced in risk management and contract engagement, he most recently proved successful in negotiating professional contracts for Parati Company in Hillsboro, Oregon.

An avid runner in his free time, Mr. Ladd strives to run five miles daily. He is also a member of the Portland area’s Holy Trinity Catholic Church, through which he serves as a Eucharistic minister to the homebound and is active in a number of other Catholic charities.