Hi, you can call me Lotch. I am a passionate mother, and a dedicated and goal-oriented professional from Marikina City, Philippines. I am a Virtual Assistant and a Social Media Associate.

My experience in the BPO industry was great as I have managed emails, calls and chats for more than 10 years. I also had been promoted as a Customer Experience Specialist (QA) with a focus on customer satisfaction .

The services I offer include customer service, web and graphic design, transcriptions, administrative support and more. I can also help you do analytics for social media and create a content that resonates your business.

I'm a fan of Spanish language, photography, cooking, social media and travel.

Feel free to check some of my works, and say hello through any of the social links below.