An experienced IT service delivery expert based in Minnesota, Luai Bashir laid the foundation for his career by earning a bachelor of science in computer science and math from Minnesota State University. Following graduation, Luai Bashir took a position as a business analyst at a company committed to providing IT solutions for business. His responsibilities in the role included developing and implementing Information Technology Service Management (ITSM) processes utilizing the Information Technology Infrastructure Library (ITIL) methodology.

To better serve his clients, Luai Bashir completed the ITIL V3 service lifecycle certification in 2010. This entailed successfully completing courses in service strategy, service operation, service design, continual service improvement, and service transition.

Today, Luai Bashir provides consulting services to clients in the financial services, banking, and insurance industry as a principal consultant. As an ITIL, ITSM, and ServiceNow specialist, he furnishes insights into ITOM, ITAM, ITBM, and other modules within ServiceNow. For instance, within the ITBM module, his expertise includes such applications as PPM, Ideation, Demand, Resource Management, and Timesheet.