An ardent, hardworking and energetic IT Support / Systems Administrator with the following skills and competences:

• Excellent communication, documentation and organisational skills.
• Strong networking and TCP/IP skills.
• Installing, configuring and administering windows Server, hardware, peripherals, services, directories, storage, business systems and applications.
• Excellent knowledge of Microsoft technologies including Server and Workstation Operating Systems (Server 2008/2012, Windows 7/8/10) experience with Active Directory.
• Good exposure to virtualization technologies VMware Workstation, Microsoft Hyper-V and Oracle VM VirtualBox.
• Good network/hardware/software troubleshooting skills using best practices based on systematic and industry recognized approaches.

QUALIFICATIONS AND PROFESSIONAL CERTIFICATIONS

• Bachelor of Science in Telecommunications Honours degree
(2.1 class) - Midlands State University (2012-2015).
• Cisco Certified Network Associate (CCNA) in Routing and Switching.
• 8 A Level Points - Mathematics, Physics and Chemistry.
• 7 O Levels including Maths (B), English (C), Physical Science (B).
• Studying toward MCSA R2 2012.

WORK EXPERIENCE

IT System Administrator (May 2017 – present) at Deloitte (byo)

• Providing IT Desktop services to handle day to day incidents and requests
• Providing user account and access rights management ensuring accessibility of IT resources and maintaining high security measures.
• Providing IMAC/D services, Install Move Add and Change/Disposal activities which are also encompass the entire asset lifecycle.
• Providing Deployment services that cover the mass rollout of new SW versions, operating system upgrades and bulk hardware replacement.
• Providing Asset management with proper documentation at all stages of the asset.
• Providing Server administration to ensure uninterrupted operation of server infrastructure and services.
• Providing Network administration to ensure uninterrupted operation of voice and IP local network.
• Providing Application administration to ensure uninterrupted operation of local server application and web application.
• Providing IT Service Continuity Management that has a data recovery strategy that ensures that IT Services can continue after a serious incident or disastrous event.

IT Support Technician (January 2014- January 2015) at Stanview (hre)

• Offered first line support to clients.
• Implemented IT projects: Installed, configured and maintained client’s network.
• Enhanced network/software security – Controlling access to the network and updating security
programs as a part of the security procedure.
• Monitored network performance regularly to improve performance and functionality.
• Installed and configured voice IP networks and Panasonic Pabx telephone systems.

FOUNDATIONS AND ENDOWMENTS

• Beneficiary and participant of Deloitte Youth Internship Project under the International Youth Foundation programme for enhancing work readiness through Life skills Training in preparation for formal employment and mentorship.
• Clean Driver’s Licence.

REFERENCES

• Mr M Munemo, Manager GIS (Group Information Services). Deloitte email: mmunemo@deloitte.co.zw , Mobile: +2638677000261
• Mr D Ncube, Technical Manager. Stanview, Mobile: +263774749199.
• Dr A Nechibvute, Chairperson Physics & Telecommunications department, Midlands State
University, email: nechibvutea@msu.ac.zw, Mobile: +263777853245.