Experience of 5 years in the IT area, acting as support analyst and infrastructure, support to networks, servers and users. I have experience and experience in administering tools such as Active Directory, in assigning permissions, access and inclusion of User and Groups in the domain. Knowledge in protocols such as DHCP, DNS, proxy, Firewall. Performance in the support of VPNs. Support Lotus Notes, Exchange and 365 email tools. Knowledge in TOTVS, SQL and Oracle tools. Knowledge in installation and configuration of networks, switches and routers.